Refund & Return Policy
At Spreime, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it
The item must be in its original packaging
To initiate a return, please contact us at: spreimteam@gmail.com
Non-returnable items:
Used or damaged items (not caused by us)
Items returned without prior contact
Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Shipping fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will offer a replacement or full refund.
Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, the order may already be processed and cannot be canceled.
Contact
If you have any questions, contact us at:
📧 spreimteam@gmail.com
Thank you for shopping with Spreime.